When it comes to running a facility, you’re probably juggling a million things—from managing staff to maintaining equipment to keeping operations running smoothly. So, the last thing you need is to roll the dice on an industrial floor coating company that doesn’t deliver.
If you’re prepping for a major concrete coating project, you need a crew that knows their stuff, shows up on time, and doesn’t ghost you halfway through the job. Sound like a tall order? Not if you ask the right questions first.
We’ve pulled together the top eight questions every facility manager should ask before signing on the dotted line.
1. Are They Certified, Licensed, and OSHA-Compliant—or Just Good at Talking a Big Game?
Let’s start with the basics: if they don’t have the paperwork, don’t let them near your concrete.
Look for:
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OSHA certification
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Trade licensing
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Proof of insurance and bonding
These aren’t just fancy buzzwords. They’re proof that the company operates safely, legally, and professionally—so your facility (and your reputation) stays protected.
2. Got Proof? Ask to See Their Portfolio
Any contractor can say they’ve been in the business 20 years. But can they back it up with:
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Before-and-after photos
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Detailed project examples
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Real testimonials from real clients?
A quality company should want to show off their work. If they’re dodging the question, that’s your cue to move on.
3. Do They Actually Recommend What’s Best for You?
Spoiler alert: just because epoxy is popular doesn’t mean it’s the best solution for your facility.
A knowledgeable contractor should:
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Learn your workspace needs (foot traffic, chemicals, cleaning frequency)
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Recommend coatings accordingly (polyurea? polyaspartic?)
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Consider your timeline and budget
If they’re only pitching the same one-size-fits-all system? Keep shopping.
4. What’s the Long-Term Game Plan?
Great coatings are only as good as their maintenance plan. Ask about:
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How long the product will last
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Cleaning protocols
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Touch-up or recoat schedules
If their answer is “Don’t worry, it’ll be fine,” you should probably worry.
5. Are They Bringing Professional Equipment—or Just Hoping for the Best?
Pro prep = pro results. Look for companies that use:
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Diamond grinders for concrete profiling
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HEPA-filter vacuums to control dust
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Specialized sprayers and rollers for even coverage
If the crew shows up with box-store rollers and a leaf blower, that’s not prep. That’s a disaster waiting to happen.
6. What Happens If They’re Late, or You’re Not Happy?
Ask up front about:
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Satisfaction guarantees
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Schedule assurances
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Refund or redo policies
A good company isn’t afraid to stand behind their work—and their timeline.
7. How Long Have They Been in Business, and Who Have They Worked With?
Don’t just take their word for it. Do a little digging:
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Check Google and Facebook reviews
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Ask for a list of commercial or industrial clients
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Look for repeat customers—that’s a good sign they’re doing something right
Bonus points if they’ve worked with businesses in your industry. That means they already understand your specific challenges.
8. Do They Use Their Own Crew or Sub It Out?
You want a contractor who owns the process—not one who passes it off to “a guy they know.”
Benefits of in-house crews:
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Consistency in workmanship
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Easier accountability
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Streamlined communication
And if something goes wrong? You’ll know exactly who to call.
Final Thoughts: The Floor Might Be Concrete, But Your Contractor Shouldn’t Be
Choosing the right industrial floor coating company isn’t just about who gives you the lowest bid. It’s about value, longevity, and professionalism. When you ask the right questions, you’ll avoid costly mistakes—and wind up with a floor that performs as well as your team does.
Ready to Level Up Your Floors?
At [Your Company Name], we specialize in durable, high-performance floor coatings that work just as hard as you do. Whether you’re running a warehouse, manufacturing facility, or food processing plant, we’ve got the expertise and tech to get it done right.
Let’s talk floors! Contact us today for a free consultation and custom quote.
